Refund and Return Policy
At Olive Wood Collections, we are committed to providing you with the highest quality ancient olive wood. Because our materials are highly unique and heavy, our return policies are structured to protect both the creator and the natural resource.
1. Standard Catalog Orders (Etsy & Amazon) For all pieces acquired through our digital catalog via Etsy or Amazon, your purchase is fully protected by the return and refund policies of that specific marketplace.
- If you are unsatisfied with your piece, please initiate the return process directly through your Etsy or Amazon account.
- We strictly adhere to the buyer protection standards, timelines, and return windows provided by these platforms.
2. The Nature of Ancient Wood (Non-Defect Characteristics) Please be aware that you are purchasing a raw, natural, and historically aged material.
- Characteristics such as live edges, natural voids, bark inclusions, and minor surface checking (cracks) are inherent to ancient olive wood.
- These features are exactly what make each piece a one-of-a-kind canvas for epoxy artists and woodworkers. Returns or refunds will not be issued for these natural characteristics, as they are not considered defects. We highly recommend reviewing all product photos and dimensions carefully before acquiring a piece.
3. Wholesale and Bespoke Commissions For custom cuts, bulk wholesale orders, or bespoke B2B commissions arranged directly through our studio:
- Due to the specific dimensions and personalized nature of these orders, all direct custom and wholesale transactions are final.
- Returns or refunds are only accepted in the rare event of severe damage during transit.
4. Items Damaged in Transit We package every slab and burl with extreme care. However, if your piece arrives damaged (beyond the natural characteristics of the wood), please contact us immediately. You must retain all original packaging and provide clear photographs of both the damaged item and the shipping box so we can process a claim with the courier.